If the microphone won’t start when you practise, work through these checks in order.
Steps
- Site permission: in the browser’s address bar, check that this site may use the microphone. If you tapped Block before, change it back to Allow in the site settings.
- Another app using the mic: close video calls, recorders, and calls in other browser tabs.
- Try another browser: the latest stable Chrome or Edge works best.
- System permission: in your phone’s or computer’s settings, make sure the browser is allowed to use the microphone.
- Network and refresh: a weak connection can leave the session stuck. Refresh, or switch networks and try again.
- Still not working: use Contact us on the website and tell us your device and browser version.
If…
| Situation | What to do |
|---|---|
| Permission is on but no sound wave appears | Check that the right input device is selected in your system settings and that the mic isn’t muted |
| Only LINE has the problem; the App works | Keep practising in the App and report the LINE problem to us |